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SHIPPING
After your order has been confirmed and authorized, it will be processed and shipped out to you within 24-48 hours. This does not include weekends and holidays. Please allow 3-7 business days for UPS ground delivery. Please note, TARINATARANTINO.COM cannot always guarantee availability of products. If you have ordered an item that is not available or that is delayed, we will notify you of this via email. If you have any questions regarding the status of your order at anytime, please email us at service@tarinatarantino.com .
Orders received by 11:00 AM PST will be processed and shipped within 24 hours from that business day. Orders received after 11:00 AM PST will be processed and shipped the following business day. We do not ship orders on weekends and holidays.
In order to ensure timely delivery of your package, we cannot allow changes to an order once submitted over the website.
TARINA TARANTINO is not responsible for Duty and Freight Charges for International Orders. Deliveries to Alaska, Hawaii, & Puerto Rico will be shipped 2nd Day Air.
International Shipping Charges vary per country and weight of package. You will receive your shipping cost and your final total by email prior to shipping.
We make every effort to deliver your package to you as soon as possible. However, there are some conditions which may cause delays:
Credit Card Approval: Inconsistent credit card, billing and/or shipping information may delay your order.
Cutoff Time: Orders received after 11:00 AM PST will be processed the following business day.
UPS Ground Service: Delivery to some destinations may take between 3 to 7 business days.
RETURNS & EXCHANGES
TARINATARANTINO.COM wants you to be totally satisfied with your purchase, and gives its customers 14 days from receipt to return or exchange your item . If you are not totally happy with your purchase, and wish to return or exchange your unworn TARINATARANTINO.COM merchandise you must first request a Return Authorization number (RA). No returns or exchanges will be accepted without an RA number on the invoice and on the return box.
REQUESTING AN RA (Return Authorization)
You can request an RA by emailing customer service at service@tarinatarantino.com . You can also log in to your customer profile. After logging in, from the Account Menu screen, view previous orders. Select the order details for the invoice in question. Scroll down to request a RA. You will receive a reply with your RA number within 24 business hours. Please note RA numbers are only valid for 20 days. Items must be received within 20 days in order to be accepted. If an RA is received after the 20 day window the package will be refused and sent back to shipper.
All TARINATARANTINO.COM merchandise must be returned with the tags attached, and the original invoice within 14 days of receipt. TARINATARANTINO.COM will exchange it or credit your credit card used for the original purchase.
When sending your items, we advise using an insured carrier such as Federal Express, USPS Priority insured or UPS. This will enable you to track your package more easily. Please note that TARINATARANTINO.COM cannot assume responsibility for packages that are lost or stolen in the mail.
If you wish to make a return or exchange to TARINATARANTINO.COM, please follow these four easy steps:
1. Make a copy of the original invoice.
2. Write the RA number on the invoice and on the front of the box and indicate on the invoice whether you wish to make an exchange or receive a credit on the credit card used for the original purchase. For exchanges, please indicate on the invoice what merchandise you would like in exchange.
3. Pack and seal you return securely and include the invoice. Packages must be returned pre-paid. TARINATARANTINO.COM will not accept COD deliveries.
All credits will be placed on the card used for the original purchase.
Policy Subject to Change Anytime Without Notice.
For any questions, please contact customer service at service@tarinatarantino.com
JEWELRY CARE
Tarina Tarantino jewelry is created with the finest materials & components available. Any color variation or slight deficiencies are due to the handmade nature of these designs.
By following these simple tips, your jeweled pieces will keep sparkling for years to come...
Always remove jewelry and/or hair accessories when washing hands, showering, or swimming.
Moisture can cause stones to dull and become loose.
Avoid spraying or applying any alcohol or oil-based products such as; perfume, hairspray, body lotions, cleansers or hair grooming products on or near the jewelry including hair accessory pieces. The alcohol or oil content will cause Lucite beads to crack, will dull the finish and loosen the crystals, and cause metal parts to discolor or tarnish.
Never expose jewelry or hair accessory pieces to extreme heat or direct sunlight over long periods of time as this can cause colors to fade.
To clean your jewelry and hair accessories use a dry soft cloth. Never submerge in cleaning
solution or water.
Pet Jewelry, including leashes and necklaces, are for decorative purposes only. Pet necklaces should not be used as collars.
SPECIAL TIPS FOR TARINA TARANTINO HANDBAGS:
Avoid spraying any alcohol or oil-based products on or near your handbag.
Avoid contact with water or soap. If the leather should come into contact with any liquid, do not wipe it. Instead, dab it with a soft cloth to absorb the moisture.
Do not rub the leather with anything coarse or abrasive.
TARINA TARANTINO Limited Edition Handbag Collections are all handmade and created with the finest materials and components available. The hides and leather trims used to make these bags were created because of their particular look and feel. Variations in the grain, color, or shading are natural to the leather and are not defects or flaws, but should be considered part of the unique beauty of each piece.
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