SHIPPING
Unfortunately, our Beauty Collections can only be shipped domestically and are not available for International shipping. We apologize for the inconvenience. After your order has been confirmed and authorized, it will be processed and shipped out to you within 24-48 hours. This does not include weekends and holidays. Please allow 3-7 business days for UPS ground delivery and 3-5 business days (including Saturdays) for USPS Domestic Priority shipping. International orders will now be shipping via DHL. If shipped via USPS internationally it may take longer than domestic shipping (up to 4 weeks). Please note, TARINATARANTINO.COM cannot always guarantee availability of products. If you have ordered an item that is not available or that is delayed, we will notify you of this via email. If you have any questions regarding the status of your order at anytime, please email us at service@tarinatarantino.com .

Orders received by 11:00 AM PST will be processed and shipped within 24 hours from that business day. Orders received after 11:00 AM PST will be processed and shipped the following business day. We do not ship orders on weekends and holidays. TARINA TARANTINO is not responsible for incorrect addresses. Please note that any packages that need to be re-routed are subject to a small fee.

TARINA TARANTINO is not responsible for Duty and Freight Charges for International Orders.

International Shipping Charges vary per country and weight and value of package. You will receive your shipping cost and your final total by email prior to shipping.

We make every effort to deliver your package to you as soon as possible. However, there are some conditions which may cause delays:

  • Credit Card Approval: Inconsistent credit card, billing and/or shipping information may delay your order.
  • Cutoff Time: Orders received after 11:00 AM PST will be processed the following business day.

  • UPS Ground Service/USPS Priority Mail: Delivery to some destinations may take between 3 to 7 business days.

    Should your order not arrive in a timely manner, we would appreciate your patience while we resolve the issue with the carrier’s claim process which can take from 6-8 weeks.



    RETURNS & EXCHANGES
    We are now offering a 15 day return policy on items purchased from our website. You may return product(s) to The Sparkle Factory after obtaining a Return Authorization (RA) number from a Customer Service Representative. After this 15 day period, only unopened/unused products will be accepted for exchange only within 30 days of purchase with a valid receipt.

    If the item was delivered damaged or the wrong item was shipped, we would much appreciate a photo of the product(s) and package could be provided for our insurance claim purposes.

    Please do not dispose of any of the original packaging and/or return any merchandise to us without a Return Authorization (RA) number. When sending your items, we advise using an insured carrier such as Federal Express, USPS Priority insured or UPS. This will enable you to track your package more easily. Please note that TARINATARANTINO.COM cannot assume responsibility for packages that are lost or stolen in the mail. Items MUST be returned in their original packaging.

    REQUESTING AN RA (Return Authorization)



    You can request an RA by emailing customer service at service@tarinatarantino.com . You will receive a reply with your RA number within 24 business hours.

    All credits will be placed on the card used for the original purchase. Policy Subject to Change Anytime Without Notice.

    For any questions, please contact customer service at service@tarinatarantino.com

    Disclaimer for TARINA TARANTINO Beauty collections:

    TARINA TARANTINO lists the ingredients of every makeup product on our website, therefore, this disclaimer holds the buyer responsible for any product and its use after it has been shipped. If for any reason you have a reaction to a product, discontinue use immediately. If you have sensitive skin, we highly recommend testing the product on a small patch of skin before use.



    JEWELRY CARE
    By following these simple tips, your jeweled pieces will keep sparkling for years to come...

    Always remove jewelry and/or hair accessories when washing hands, showering, or swimming. Moisture can cause stones to dull and become loose.

    Avoid spraying or applying any alcohol or oil-based products such as; perfume, hairspray, body lotions, cleansers or hair grooming products on or near the jewelry including hair accessory pieces. The alcohol or oil content will cause Lucite beads to crack, will dull the finish and loosen the crystals, and cause metal parts to discolor or tarnish.

    Never expose jewelry or hair accessory pieces to extreme heat or direct sunlight over long periods of time as this can cause colors to fade.

    To clean your jewelry and hair accessories use a dry soft cloth. Never submerge in cleaning solution or water.

    TARINA TARANTINO cannot be held liable for such damage, as stated above in the disclaimer.



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